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Frequently asked questions
IS THE FREE TRIAL REALLY FREE?
Yes! This trial is 100% free and we do not pressure sell or gather any billing information. The two-week trial gives you a “try before you buy” experience. That way, you can experience what we offer and decide what option works best for you.
HOW DO I GET STARTED
Simply download our free app “Combine Fitness”. You can create a profile right on the app! After that, simply visit us for your first class and we will start your trial that day. You will not be able to register for the first class prior to coming in, but will be able to after the pass is activated!
You can also create an account on our web page by visiting Schedule>find a class> my account> create account
WHAT CAN I DO ON THE APP?
The app can be used for scheduling, tracking your visits, your purchases and purchase history, account information, contact information, and much more!
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept MasterCard, Visa, Cash, Void Check, and Debit. You can also load your Credit Card to your account and make purchases directly from your app!
WHAT DOES MY MEMBERSHIP INCLUDE?
Our memberships include access to all classes and the facility. You have the option to hop into a class, or complete a workout on your own utilizing our space. When classes are not in session, the facility remains open for your usage.
WHAT HAPPENS IF I WANT TO CANCEL MY MEMBERSHIP?
There is no penalty for canceling your membership. We require a confirmation email to do so and will cancel it upon your request.
HOW SECURE IS MY PAYMENT INFO?
We only use state of the art technology in our payment processing system and our membership system. Your personal information is highly protected and never shared.